Question How can I pay for my purchases?
Answer

We have the following payment methods available:

  • Przelewy 24
  • Apple Pay
  • Google Pay
  • PayPal
  • Payment card
Question Do you issue VAT invoices?
Answer

We only issue an invoice if requested by the customer. If you require an invoice, please provide the invoicing address when placing your order at the "Payment" step. In the "Company" field, please enter your company name and VAT number in the format Company Name (VAT number: XXXXXXXXXXXX). As soon as your order has been sent, you will receive an invoice from us by email.

Question Delivery and production times
Answer

We ship parcels using courier services such as DHL, DPD, FedEx, and others.

Worldwide shipping  costs 10 euros. 
Delivery time worldwide 1-4 weeks (depending on the country).

Order production time can take from 1 to 5 days. On pre-holidays and promotional days the order production time may be increased.

Question What material are the products made of?
Answer

Most of our products are made from oak and beech, and we also use premium-grade plywood.

Question What are the figurines covered with?
Answer

TWhen coating toys, we use high-quality waxes and paints designed for wooden toys, which are EN-71 certified (safety requirements for toys — resistance to perspiration and saliva). This ensures that our products are safe for children.

Question From what age can children play?
Answer

Most of the toys can be used by children from 3 years old.

Question Can I order figurines according to my idea/sketch?
Answer

We love customised orders. So if you have an idea, we will do our best to bring it to life. Send us a message via the form on the contact page.